Return Policy

At BAGGEDGE, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help with easy returns and exchanges.

Return Eligibility:

We accept returns only under the following conditions:

• The item received is damaged, defective, or incorrectly delivered
• The return request is raised within 7 days of delivery
• The product is unused, unwashed, and in original condition
• All tags, packaging, and accessories must be intact

Non-Returnable Items:

We do not accept returns for:

• Products purchased under clearance, sale, or discount offers
• Customized or personalized items with your name, logo, or specific design
• Bags that show signs of wear and tear, or damage due to mishandling

Exchange Policy:

If you have received a defective or wrong product, we offer a free replacement of the same item (if in stock) or allow you to choose a different product of equal value.

How to Initiate a Return or Exchange:

1. Email us at support@thebaggedge.com or WhatsApp us with your order ID and images of the product.
2. Once approved, we’ll arrange for a pickup from your address (in serviceable areas).
3. Upon inspection at our facility, a refund or replacement will be processed.

Refund Process:

• Refunds (if applicable) will be issued to your original payment method within 7–10 business days after product inspection.
• For COD orders, we will initiate a refund via UPI or bank transfer.

Return Shipping:

• Return shipping is free in case of a wrong or defective product.
• If the return is due to any other reason (change of mind, wrong size selected by customer), shipping charges will be deducted from the refund.

⚠️Important Notes:

• Please do not return any item without prior approval — unauthorized returns will not be accepted.
• Products damaged during return transit due to poor packaging will not be eligible for a refund or exchange.
• Still Have Questions?

Feel free to reach out to our customer support team:

Email: support@thebaggedge.com